When you deliver bad news about business transactions (such as a ...

[genevieve1028]

When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
 
  Indicate whether the statement is true or false.

Question 2

One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
 
  Indicate whether the statement is true or false.

[Kedrick2014]

Answer to Question 1

Answer: FALSE
Explanation: You should offer an apology only if your company has made a mistake or has been negligent in some way. Otherwise, you should simply explain the situation and focus on how it can be fixed as soon as possible.

Answer to Question 2

Answer: TRUE
Explanation: Discipline is the key in avoiding defamation. No matter how out of line your customer is, don't get lured into being overly personal or emotional. Be scrupulous about facts and deal honestly and fairly with your customers.

[genevieve1028]

Excellent

[alvinum]

Gracias!