What statement about delivering bad news within an organization is most accurate?
A) A tactful tone is useful when communicating bad news within organizations.
B) Bad news within organizations should always be delivered using the direct organizational pattern.
C) Generally, bad news within organizations is better received when the reasons are given after the bad news.
D) Bad news within organizations should always be delivered in writing.
Question 2
The ________ and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of adverse action from the business explaining the decision.
A) PATRIOT Act
B) Class Action Fairness Act
C) Fair Credit Reporting Act
D) Sarbanes-Oxley Act
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