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Author Question: Wesley has included this opening statement in a bad-news message to a client: We both realize that ... (Read 119 times)

codyclark

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on: Jun 23, 2018
Wesley has included this opening statement in a bad-news message to a client: We both realize that the current economic downturn has resulted in lower stock prices. What kind of buffer is this?
 A) Compliment
  B) Agreement
  C) Appreciation
  D) Best news

Question 2

The purpose of a buffer statement in a negative message is to ________.
 A) ensure that the company avoids legal liability.
  B) reduce the reader's shock or pain related to the bad news.
  C) inform the reader of the reasons for the bad news.
  D) explain company policy regarding the bad-news message.


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ryhom

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


codyclark

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

amandalm

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Reply 3 on: Yesterday
Wow, this really help

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