To soften the impact of the bad news, what type of information ...

[kshipps]

To soften the impact of the bad news, what type of information can be included in the message?
 
  A) An apology
  B) A hidden benefit of the delay
  C) Reasons for the bad news
  D) A reminder of what has gone well so far
  E) Options or alternative choices

Question 2

When preparing to deliver bad news, the audiences' reaction _____.
 
  A) will not greatly impact the content that you develop for your message
  B) will always be the same angry and disappointedso no additional analysis on this subject is necessary
  C) can be exactly predicted using the ACE process
  D) should be anticipated by thinking about the situation from their perspective
  E) will vary so much from case to case that it is not worth the effort to try to determine it

[Sweetkitty24130]

Answer to Question 1

Answer: B
Explanation: B) You might find a silver lining, or a hidden benefit, in the bad news, thereby softening the impact of the bad news.

Answer to Question 2

Answer: D
Explanation: D) Although you cannot exactly predict your audience's reaction, you can think about the situation from their perspective. This will allow you to anticipate their feelings and develop your content to best address the concerns.