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Author Question: The major differences between the direct and indirect strategies are whether you start with a buffer ... (Read 118 times)

KWilfred

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on: Jun 23, 2018
The major differences between the direct and indirect strategies are whether you start with a buffer and ________.
 A) whether you apologize
  B) whether you address the reader by name
  C) whether you accept blame for the bad news
  D) how early you explain the reasons for the negative news

Question 2

The indirect strategy should be used to communicate negative news when ________.
 A) firmness is necessary
  B) the bad news is personally upsetting
  C) the receiver may overlook the bad news
  D) the bad news is expected


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mmpiza

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

B


KWilfred

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Reply 2 on: Jun 23, 2018
Excellent

chereeb

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Reply 3 on: Yesterday
Wow, this really help

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