What is the most accurate statement about direct claim and complaint messages?
A) Straightforward claims are those in which persuasion will be necessary to convince the reader that your claim is valid.
B) If you have a complaint, you'll get the best results if you vent your complaint online using social media such as Facebook and Twitter.
C) Letters establish a record of what happened more convincingly than other communication channels.
D) All of the above statements are accurate.
Question 2
In the closing of an instruction message, you should try to show the ________ the organization or individual will receive by following the instructions.
A) recognition
B) benefits
C) profit
D) products
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