________ establish rules of conduct to be followed within an ...

[Chelseaamend]

________ establish rules of conduct to be followed within an organization.
 A) Instruction messages
  B) Policies and procedures
  C) Grievances
  D) All of these choices

Question 2

Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments?
 A) Use a friendly, upbeat, professional tone.
  B) Take this opportunity to name your competitors and explain how much better your products are.
  C) Avoid admitting mistakes.
  D) You should do all of these when responding.

[pallen55]

Answer to Question 1

B

Answer to Question 2

A

[Chelseaamend]

Excellent

[parker125]

TYSM