A business letter is a better channel choice than e-mail when ...

[moongchi]

A business letter is a better channel choice than e-mail when ________.
 A) the matter requires confidentiality
  B) you want to be less formal
  C) time is of the essence
  D) you are writing to an internal audience

Question 2

A phone call or face-to-face visit is a better channel choice than e-mail when you need to ________.
 A) convey enthusiasm, warmth, or another emotion
  B) smooth over disagreements
  C) provide context
  D) All of these choices.

[snackralk]

Answer to Question 1

A

Answer to Question 2

D