« previous next »

Author Question: Komuro, a customer service representative, often delivers messages to clients in which he must ... (Read 106 times)

Sufayan.ah

  • Hero Member
  • *****
  • Posts: 512
on: Jun 23, 2018
Komuro, a customer service representative, often delivers messages to clients in which he must convey negative news. Which of the following techniques could Komuro use to soften the impact of the bad news?
 a. Passive voice and abstract nouns as the subjects of sentences.
  b. Passive voice and the placement of the negative message in an independent clause.
  c. Active voice and positive language.
  d. Active voice and placement of the negative message in a dependent clause.

Question 2

List the four basic forms (principal parts) of the verb. check


fatboyy09

  • Sr. Member
  • ****
  • Posts: 358
Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

check, checked, checked, checking


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

There are immediate benefits of chiropractic adjustments that are visible via magnetic resonance imaging (MRI). It shows that spinal manipulation therapy is effective in decreasing pain and increasing the gaps between the vertebrae, reducing pressure that leads to pain.

Did you know?

No drugs are available to relieve parathyroid disease. Parathyroid disease is caused by a parathyroid tumor, and it needs to be removed by surgery.

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

The liver is the only organ that has the ability to regenerate itself after certain types of damage. As much as 25% of the liver can be removed, and it will still regenerate back to its original shape and size. However, the liver cannot regenerate after severe damage caused by alcohol.

Mechanical ventilation may be necessary for clients experiencing respiratory alkalosis Mechanical ventilation may be necessary for clients experiencing respiratory alkalosis
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
Types of Health Insurance Service Coverage Types of Health Insurance Service Coverage
Remove all jewelry before performing service work on any vehicle. Remove all jewelry before performing service work on any vehicle.
Educate clients about products related to massage therapy and the clients’ health goals without ... Educate clients about products related to massage therapy and the clients’ health goals without ...
Structures of the ionized forms of some representative fatty acids (part 2) Structures of the ionized forms of some representative fatty acids (part 2)
Video: Cardiac Cycle (Part 2 of 4)

For a complete list of videos, visit our video library