An inductive approach should be used in a bad news message EXCEPT ...

[kfurse]

An inductive approach should be used in a bad news message EXCEPT when
 a. the message addresses an important matter.
  b. the message is contained in a memo sent to company personnel.
  c. the sender and recipient have a close and longstanding relationship.
  d. all of the above.

Question 2

The executive summary is the first thing the developer of a business plan should write because it will help him/her focus on the plan's purpose.
  Indicate whether the statement is true or false

[kescobar@64]

Answer to Question 1

C

Answer to Question 2

FALSE