Author Question: A brief report does not require a plan. Indicate whether the statement is true or ... (Read 97 times)

Wadzanai

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A brief report does not require a plan.
  Indicate whether the statement is true or false

Question 2

When you transfer a call,
 a. explain why the transfer is necessary.
  b. stay on the line until the transfer is complete.
  c. ask for the caller's name and number before transferring the call.
  d. all of these choices.



fur

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Answer to Question 1

FALSE

Answer to Question 2

D



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