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Author Question: Which sentence is a good example of a buffer for a bad news message? a. Your letter dated April 14 ... (Read 55 times)

lak

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on: Jun 23, 2018
Which sentence is a good example of a buffer for a bad news message?
 a. Your letter dated April 14 has been referred to me for reply.
  b. I can understand how you felt when you had to pay 168.
  c. Your credit application was reviewed by two loan officers.
  d. Your claim has been denied, but let us explain why.

Question 2

The problem-solving technique is often referred to as
 a. adjustment.
  b. the scientific method.
  c. the four-step method.
  d. all of these choices.


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Carliemb17

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


lak

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Reply #2 on: Jun 23, 2018
Correct answers!


Carliemb17

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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