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Author Question: Which of the following is NOT a technique for writing a bad-news message? a. Use positive language ... (Read 79 times)

asan beg

  • Hero Member
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on: Jun 23, 2018
Which of the following is NOT a technique for writing a bad-news message?
 a. Use positive language to accentuate the positive.
  b. Use the deductive writing approach.
  c. Sandwich the bad news between the buffer and positive closing.
  d. Use passive voice, general terms, and abstract nouns.

Question 2

The key to managing confrontation is to redirect the emotional energy generated by the conflict toward a constructive solution.
  Indicate whether the statement is true or false


rosiehomeworddo

  • Sr. Member
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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

T


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