Author Question: You encourage feedback when you a. ask closed questions. b. ask for it directly and give ... (Read 19 times)

a0266361136 · **on:** Jun 23, 2018

You encourage feedback when you
a. ask closed questions.
b. ask for it directly and give reinforcement.
c. paraphrase your thoughts.
d. none of these choices.

Question 2

Describe form messages used for routine responses.

gasdhashg · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

B

Answer to Question 2

Form messages are a fast and efficient way of transmitting frequently recurring messages to which receiver reaction is likely favorable or neutral. Inputting a customer's name, address, and other variables personalizes each message to meet the needs of its receiver.
Companies might use form paragraphs that have been saved as template documents. When composing a document, select the appropriate paragraph according to your receiver's request. After assembling the selected files on the computer screen, input the particular information for the situation, and print a copy of the personalized message on letterhead to send to the receiver.
Form letters have earned a negative connotation because of their tendency to be impersonal. Many people simply refuse to read such letters for that reason. Personalizing a form letter can circumvent this problem.