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Author Question: You encourage feedback when you a. ask closed questions. b. ask for it directly and give ... (Read 288 times)

a0266361136

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You encourage feedback when you
 a. ask closed questions.
  b. ask for it directly and give reinforcement.
  c. paraphrase your thoughts.
  d. none of these choices.

Question 2

Describe form messages used for routine responses.



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gasdhashg

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Answer to Question 1

B

Answer to Question 2

Form messages are a fast and efficient way of transmitting frequently recurring messages to which receiver reaction is likely favorable or neutral. Inputting a customer's name, address, and other variables personalizes each message to meet the needs of its receiver.
Companies might use form paragraphs that have been saved as template documents. When composing a document, select the appropriate paragraph according to your receiver's request. After assembling the selected files on the computer screen, input the particular information for the situation, and print a copy of the personalized message on letterhead to send to the receiver.
Form letters have earned a negative connotation because of their tendency to be impersonal. Many people simply refuse to read such letters for that reason. Personalizing a form letter can circumvent this problem.




a0266361136

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Reply 2 on: Jun 23, 2018
Wow, this really help


kthug

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Reply 3 on: Yesterday
Excellent

 

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