Author Question: Discuss the different channels of communication. What influences channel ... (Read 148 times)

mikaylakyoung

  • Hero Member
  • *****
  • Posts: 531
Discuss the different channels of communication. What influences channel choice?

Question 2

Goodwill messages can be designed to build strong, lasting relationships among employees, clients, customers, and various other groups.
  Indicate whether the statement is true or false



Expo

  • Sr. Member
  • ****
  • Posts: 351
Answer to Question 1

Broadly speaking, four channels of communication exist: visual, written, oral, and nonverbal. However, these broad categories can be broken down further. For example, written communication can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. Oral communication can also use various media or forms such as face-to-face or interpersonal, telephone, voice messages, teleconferences and videoconferences, speeches, meetings, and podcasts. Typically, nonverbal communication supplements oral forms, but it should not be underestimated because most communication in face-to-face situations is often nonverbal. Similarly, visual communication supplements both written and oral forms of communication in the form of slide presentations, diagrams, photographs, charts, tables, video, and artwork.
Channel choice might be influenced or informed by steps in the planning process. For instance, the contextual forces may affect how a message is sent. If an organization typically conveys most routine messages using email, for instance, this may be the most obvious choice. The purpose of communication might affect channel choice as well. In a situation in which the purpose is primarily to establish a relationship or convey goodwill, a face-to-face meeting might be the best choice to achieve this goal. Audience analysis might yield information that indicates it prefers a particular medium of communication such as email or phone discussions.

Answer to Question 2

T



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

mikaylakyoung

  • Hero Member
  • *****
  • Posts: 531

Expo

  • Sr. Member
  • ****
  • Posts: 351

 

Did you know?

The first-known contraceptive was crocodile dung, used in Egypt in 2000 BC. Condoms were also reportedly used, made of animal bladders or intestines.

Did you know?

Fungal nail infections account for up to 30% of all skin infections. They affect 5% of the general population—mostly people over the age of 70.

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

The average human gut is home to perhaps 500 to 1,000 different species of bacteria.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

For a complete list of videos, visit our video library