After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered
a. a negative stroke.
b. a positive stroke.
c. a Theory X incentive.
d. a directive behavior.
Question 2
In which situation would a communicator use an inductive outline?
a. To explain how to get optimum performance from a smart phone
b. To outline procedures for logging into a network
c. To tell employees that a two-week furlough is necessary for all employees.
d. To respond positively to a request to replace a defective treadmill
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