If you need to convey information that contains good- or ...

[asmith134]

If you need to convey information that contains good- or neutral-news, you could use
 a. letters but not e-mail or voice mail.
  b. e-mail but not letters or voice mail.
  c. e-mail and letters but not voice mail.
  d. e-mail, memos, or voice mail.

Question 2

Memos or email messages are the most frequent methods for sharing procedures and instructions for internal business communication when a written record is needed.
  Indicate whether the statement is true or false

[nmyers]

Answer to Question 1

D

Answer to Question 2

T

[asmith134]

Excellent

[mochi09]

Gracias!