This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following behaviors will NOT help an employee cultivate a positive customerservice ... (Read 76 times)

sdfghj

  • Hero Member
  • *****
  • Posts: 552
on: Jun 23, 2018
Which of the following behaviors will NOT help an employee cultivate a positive customerservice image for his or her organization?
 
  A. Addressing external customers by their names
  B. Greeting customers in their native language
  C. Making notes each time he or she visits a customer
  D. Getting to know his or her customers by being intrusive

Question 2

Customer service as a(n) _____ function comes into play only when there has been a complaint.
 
  A. ongoing
  B. problem-solving
  C. proactive
  D. pre-emptive


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

dajones82

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 23, 2018
Answer to Question 1

D
Getting to know his or her customers and what is important to them by being intrusive will not
help an employee cultivate a positive customer-service image. When a customer speaks,
employees must listen attentively.

Answer to Question 2

B
Customer service as a problem-solving function comes into play only when there has been a
complaint. However, customer service should be an ongoing function that allows employees to
anticipate and prevent problems.


sdfghj

  • Member
  • Posts: 552
Reply 2 on: Jun 23, 2018
Excellent

covalentbond

  • Member
  • Posts: 336
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Did you know?

Your heart beats over 36 million times a year.

Did you know?

The toxic levels for lithium carbonate are close to the therapeutic levels. Signs of toxicity include fine hand tremor, polyuria, mild thirst, nausea, general discomfort, diarrhea, vomiting, drowsiness, muscular weakness, lack of coordination, ataxia, giddiness, tinnitus, and blurred vision.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

Famous people who died from poisoning or drug overdose include, Adolf Hitler, Socrates, Juan Ponce de Leon, Marilyn Monroe, Judy Garland, and John Belushi.

Cell-wall structure of Gram-positive and Gram-negative bacteria. Cell-wall structure of Gram-positive and Gram-negative bacteria.
Continuous positive airway pressure (CPAP) device. The sleeping subject is receiving the benefits of Continuous positive airway pressure (CPAP) device. The sleeping subject is receiving the benefits of
Behaviors Behaviors
Manager's Responsibilities to Employee and Physician-Employer Manager's Responsibilities to Employee and Physician-Employer
How to find two positive angles less than 360° for a reciprocal trigonometric function (secant) How to find two positive angles less than 360° for a reciprocal trigonometric function (secant)
Positive and Negative Punishment Positive and Negative Punishment
Video: Status Epilepticus

For a complete list of videos, visit our video library