An adjustment letter is written by a: A. company to a customer ...

[CBme]

An adjustment letter is written by a:
 
  A. company to a customer when a bill has not been paid.
  B. company in response to a claim letter.
  C. customer when there is problem with the company's product.
  D. company's HR department to congratulate an employee on a promotion.

Question 2

Henry wrote a letter to Warm and Soft Inc, informing them that the comforter he received was the incorrect size. The company replied, stating that it would replace the comforter with the right one in three days. In this scenario, the reply from Warm and Soft Inc is referred to as a(n):
 
  A. collection letter.
  B. sales letter.
  C. adjustment letter.
  D. claim letter.

[zoeyesther]

Answer to Question 1

B
An adjustment letter is written in response to a claim letter. An adjustment to a claim is made
when a customer receives a full or a partial credit, is allowed to exchange the merchandise, or
is granted a refund.

Answer to Question 2

C
In this scenario, the reply from Warm and Soft Inc. is referred to as an adjustment letter. An
adjustment to a claim is made when a customer receives a full or a partial credit, is allowed to
exchange the merchandise, or is granted a refund.

[CBme]

TYSM

[strudel15]

Thanks for the timely response, appreciate it