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Author Question: A claim message a. asks a customer to pay an overdue bill b. should be written in indirect order ... (Read 172 times)

Zulu123

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on: Jun 23, 2018
A claim message
 
 a. asks a customer to pay an overdue bill
  b. should be written in indirect order
  c. is a type of neutral message
  d. none of the above

Question 2

The closing of a message
 
 a. provides an opportunity to build goodwill
  b. should identify any action required
  c. should be friendly and courteous
  d. all the above


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Hikerman221

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


Zulu123

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

emsimon14

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Reply 3 on: Yesterday
Wow, this really help

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