If readers find out that they have received a form letter, they ...

[dejastew]

If readers find out that they have received a form letter, they may feel somewhat disappointed.
 
  Indicate whether the statement is true or false

Question 2

Form letters are used to respond to identical situations.
 
  Indicate whether the statement is true or false

[chinwesucks]

Answer to Question 1

TRUE
If readers find out that they have received a form letter, they may feel somewhat disappointed.
The purpose of the letter is goodwill, and the goodwill will be lost.

Answer to Question 2

TRUE
One very good way to reduce writing costs is to use form letters. Form letters are used to
respond to identical situations. They are letters in which the same message is sent to many
addressees.