Your manager calls your desk to ask about the status of a project that is due later in the week. At the same time, you are checking your online calendar to verify an appointment time and reading an e-mail that has just arrived in your inbox.
This is an example of .
A) Preconceived notions B) External distractions C) Multitasking
Question 2
Which of the following is a key to effective listening?
A) Making eye contact. B) Being objective. C) Controlling your reactions. D) All of the above. E) B and C.
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