This topic contains a solution. Click here to go to the answer

Author Question: Discuss examples that emphasize the importance of the strategy suggested by experts when crafting a ... (Read 19 times)

big1devin

  • Hero Member
  • *****
  • Posts: 583
Discuss examples that emphasize the importance of the strategy suggested by experts when crafting a corporate apology strategy.
 
  What will be an ideal response?

Question 2

Discuss why communications require evaluation.
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

johnharpe

  • Sr. Member
  • ****
  • Posts: 338
Answer to Question 1

Answer: Taking a you perspective in the face of a mistake is not only ethical, but also a good business decision. A strategically worded apology can improve a company's public image, facilitate forgiveness, and even decrease damages if a case goes to court. When crafting a corporate apology strategy, experts suggest announcing the bad news quickly and taking responsibility for the problem. Additionally, the people directly affected by the mistake should be identified, and concern for their well-being should be expressed. The apology strategy should include outlining remedial measures and should be written in such a way that expresses an honest and direct tone. Classification: Synthesis

Answer to Question 2

Answer: All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results. As you evaluate your message, look at it objectively and consider whether it is clear, easy to understand, and honest. Also consider whether you are communicating a sense of goodwill toward your audience. Then, step back and put yourself in your audience's position to evaluate how they are likely to respond and whether the message will achieve the business result that you intend.




big1devin

  • Member
  • Posts: 583
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)


nguyenhoanhat

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

Disorders that may affect pharmacodynamics include genetic mutations, malnutrition, thyrotoxicosis, myasthenia gravis, Parkinson's disease, and certain forms of insulin-resistant diabetes mellitus.

Did you know?

The first monoclonal antibodies were made exclusively from mouse cells. Some are now fully human, which means they are likely to be safer and may be more effective than older monoclonal antibodies.

Did you know?

About 80% of major fungal systemic infections are due to Candida albicans. Another form, Candida peritonitis, occurs most often in postoperative patients. A rare disease, Candida meningitis, may follow leukemia, kidney transplant, other immunosuppressed factors, or when suffering from Candida septicemia.

Did you know?

Hippocrates noted that blood separates into four differently colored liquids when removed from the body and examined: a pure red liquid mixed with white liquid material with a yellow-colored froth at the top and a black substance that settles underneath; he named these the four humors (for blood, phlegm, yellow bile, and black bile).

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

For a complete list of videos, visit our video library