During the evaluation process, the communicator should evaluate ...

[daltonest1984]

During the evaluation process, the communicator should evaluate the message for honesty, clarity, and goodwill.
 
  Indicate whether the statement is true or false.

Question 2

When crafting an apology on behalf of the organization, experts suggest an indirect strategy.
 
  Indicate whether the statement is true or false.

[momtoalll]

Answer to Question 1

Answer: True
Explanation: Consider how a message will be for maintaining the client relationship. It should communicate a sense of goodwill or make the client feel valued. Also, the message should be clear and honest.

Answer to Question 2

Answer: False
Explanation: When crafting a corporate apology strategy, experts suggest being honest and direct in your tone

[daltonest1984]

Thank you

[momtoalll]

Happy to help you