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Author Question: During the evaluation process, the communicator should evaluate the message for honesty, clarity, ... (Read 146 times)

daltonest1984

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on: Jun 23, 2018
During the evaluation process, the communicator should evaluate the message for honesty, clarity, and goodwill.
 
  Indicate whether the statement is true or false.

Question 2

When crafting an apology on behalf of the organization, experts suggest an indirect strategy.
 
  Indicate whether the statement is true or false.


momtoalll

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: True
Explanation: Consider how a message will be for maintaining the client relationship. It should communicate a sense of goodwill or make the client feel valued. Also, the message should be clear and honest.

Answer to Question 2

Answer: False
Explanation: When crafting a corporate apology strategy, experts suggest being honest and direct in your tone


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daltonest1984

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Reply #2 on: Jun 23, 2018
Thank you :)


momtoalll

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Reply #3 on: Jun 23, 2018
Happy to help you


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