Answer to Question 1
Answer: B
Explanation: B) Change is so pervasive in business and industry that change management has emerged as a discipline to help organizations and individuals implement and adapt to change. Communication is typically a key element in change management plans, especially when change negatively affects an audience, as is the case with layoffs and reductions in benefits.
Answer to Question 2
Answer: True
Explanation: Delivering bad news ineffectively may anger people, but it also runs the risk of losing customers, clients, or employees. In some situations, legal liabilities may also be an issue.