If you think the recipient will not be offended, what format is ...

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If you think the recipient will not be offended, what format is best for turning down an invitation or request?
 
  A) Goodwill
  B) Implicit
  C) Direct
  D) Persuasive
  E) Indirect

Question 2

When an extension on a deadline is needed, asking for the extension instead of demanding an accommodation for the delay _____.
 
  A) will be perceived as a sign of weakness
  B) will likely be seen as aggression
  C) is never recommended
  D) is more likely to generate goodwill and achieve a good business result
  E) may lead to confusion and dishonesty

[Joy Chen]

Answer to Question 1

Answer: C
Explanation: C) Use a direct approach to deny a request if the recipient may be disappointed, but not offended or hurt by the direct approach, given the explanation.

Answer to Question 2

Answer: D
Explanation: D) Since you have no power to force your client to accept your bad news, giving your client the option to say no is more likely to achieve goodwill by acknowledging their point of view. This will make it more likely for the relationship to continue in a positive manner.