Author Question: If you think the recipient will not be offended, what format is best for turning down an invitation ... (Read 78 times)

fasfsadfdsfa

  • Hero Member
  • *****
  • Posts: 554
If you think the recipient will not be offended, what format is best for turning down an invitation or request?
 
  A) Goodwill
  B) Implicit
  C) Direct
  D) Persuasive
  E) Indirect

Question 2

When an extension on a deadline is needed, asking for the extension instead of demanding an accommodation for the delay _____.
 
  A) will be perceived as a sign of weakness
  B) will likely be seen as aggression
  C) is never recommended
  D) is more likely to generate goodwill and achieve a good business result
  E) may lead to confusion and dishonesty



Joy Chen

  • Sr. Member
  • ****
  • Posts: 354
Answer to Question 1

Answer: C
Explanation: C) Use a direct approach to deny a request if the recipient may be disappointed, but not offended or hurt by the direct approach, given the explanation.

Answer to Question 2

Answer: D
Explanation: D) Since you have no power to force your client to accept your bad news, giving your client the option to say no is more likely to achieve goodwill by acknowledging their point of view. This will make it more likely for the relationship to continue in a positive manner.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Eating carrots will improve your eyesight. Carrots are high in vitamin A (retinol), which is essential for good vision. It can also be found in milk, cheese, egg yolks, and liver.

Did you know?

Your chance of developing a kidney stone is 1 in 10. In recent years, approximately 3.7 million people in the United States were diagnosed with a kidney disease.

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Did you know?

Egg cells are about the size of a grain of sand. They are formed inside of a female's ovaries before she is even born.

Did you know?

In the United States, an estimated 50 million unnecessary antibiotics are prescribed for viral respiratory infections.

For a complete list of videos, visit our video library