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Author Question: If you phrase bad news ________, your audience is more likely to understand your message. A) by ... (Read 95 times)

lindiwe

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on: Jun 23, 2018
If you phrase bad news ________, your audience is more likely to understand your message.
 
  A) by sugarcoating it
  B) in clear terms
  C) through implication
  D) by subtle hints
  E) in vague terms

Question 2

When positioning the bad news in a letter, which of the following would ease the impact of the bad news?
 
  A) Subordinate the bad news
  B) Propose a solution
  C) Offer an alternative
  D) Create options for future business
  E) Focus on benefits


nixon_s

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) The best way to ensure the audience understands the bad news is to state it clearly. If you convey bad news in vague terms or only imply the answer, the audience may misunderstand.

Answer to Question 2

Answer: A
Explanation: A) Although you need to state bad news clearly, you can ease its impact by using subtle subordinating techniques such as passive voice or a subordinate clause.


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lindiwe

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Reply #2 on: Jun 23, 2018
Thank you


nixon_s

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Reply #3 on: Jun 23, 2018
No problemo


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