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Author Question: When positioning the bad news, what is one way to soften the impact? A) Position the bad news in ... (Read 101 times)

stephzh

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on: Jun 23, 2018
When positioning the bad news, what is one way to soften the impact?
 
  A) Position the bad news in the first sentence.
  B) Use an active voice.
  C) Clearly identify what the audience did to cause the bad news.
  D) Use negative words as much as possible.
  E) Begin with good news or audience benefits.

Question 2

How can a buffer be used to soften the impact of bad news?
 
  A) The buffer can be used to specifically state the bad news
  B) The buffer can offer alternatives to the bad news
  C) The buffer can act as a courteous close
  D) The buffer can provide context for the message
  E) The buffer can indicate the severity of the problem


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tandmlomax84

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) One of the best ways to buffer bad news is to begin with good news and audience benefits, if there are any.

Answer to Question 2

Answer: D
Explanation: D) Buffers may provide a context for the message or provide positive information that builds goodwill. They can also hook the audience and get them interested in your message.


stephzh

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

FergA

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Reply 3 on: Yesterday
Gracias!

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