When using ACE for bad-news messages, which of the following ...

[fagboi]

When using ACE for bad-news messages, which of the following should be considered during the composing stage of the process?
 
  A) Can I do anything else to project a positive image and maintain goodwill?
  B) How can I close the message appropriately?
  C) What is the best medium for this message?
  D) Have I avoided legal complications?
  E) Does the message project a good image of me?

Question 2

When using an indirect approach to a bad-news message, what information is included before the main idea?
 
  A) An explanation
  B) Alternative solutions
  C) An apology
  D) An attention getting device
  E) A call to action

[nguyenhoanhat]

Answer to Question 1

Answer: B
Explanation: B) Determining how to best close the message is a consideration during the composing stage of the ACE process. The other questions are part of either analyzing or evaluating stages.

Answer to Question 2

Answer: A
Explanation: A) You can help your audience better understand and accept the news by using an indirect organization, providing explanation before the main idea.