Before ________ a bad-news message, ________ the situation by ...

[theo]

Before ________ a bad-news message, ________ the situation by asking yourself several questions that help you develop content and choose the best medium.
 
  A) analyzing; evaluate
  B) analyzing; compose
  C) composing; encode
  D) composing; analyze
  E) evaluating; compose

Question 2

One of the four goals of delivering bad news is to ________.
 
  A) state the news clearly, yet sensitively
  B) protect the audience's self-esteem by only hinting at the news
  C) offend your audience if necessary to get the message across
  D) gloss over the facts that may cause legal complications
  E) budget additional time to re-explain the message

[fromAlphatoOmega22]

Answer to Question 1

Answer: D
Explanation: D) Before you actually compose a bad-news message, you must analyze the situation and think about what you want to say. In this first stage of the ACE process, analyzing, you consider the goal of your message, your audience, content, organization, and medium.

Answer to Question 2

Answer: A
Explanation: A) One of the four goals of delivering bad news is to state the news clearly, yet sensitively. The audience should understand the message without feeling personally offended. The message should allow the audience to maintain self-esteem and a positive self-image.

[theo]

Thanks for the timely response, appreciate it

[yeungji]

Wow, this really help