Why are bad news messages challenging to compose? A) They must ...

[sc00by25]

Why are bad news messages challenging to compose?
 
  A) They must be lengthy and vague to avoid legal consequences.
  B) They require you to achieve a number of goals that are incompatible at first glance.
  C) They make it impossible to maintain your audience's goodwill.
  D) They force you to offend your audience.
  E) They demand that you begin with the bad news, thus standing a good chance of alienating your audience from the start.

Question 2

How does appealing to your audience's emotions help improve teamwork?
 
  What will be an ideal response?

[14vl19]

Answer to Question 1

Answer: B
Explanation: B) Bad news messages are challenging to compose because they require you to accomplish a number of purposes that may seem incompatible at first glance. To communicate bad news well, you must balance four goals: state news clearly and sensitively, convince audience to accept bad news, maintain goodwill, and avoid legal complications.

Answer to Question 2

Answer: Effective team leaders use a number of techniques to motivate people to make a commitment to a team that appeal to their emotions. For instance, they help others feel pride in their work. People lose motivation when they feel unappreciated and when they do not feel good about their work. By showing appreciation and acknowledging team members' contributions, a good leader can persuade team members to continue working at a high level. Emotions can stand in the way of a team's success. If a team member is angry or frustrated or feels excluded from the decision making, productivity will decline. Rather than try to convince someone to feel differently, a good leader actively listens to him or her, tries to understand the feelings, and acknowledges the validity of those feelings. With that kind of support, many team members persuade themselves to make some changes and work harder.

[sc00by25]

Correct answers!

[14vl19]

Great! Please up vote