Answer to Question 1
Answer: B
Explanation: B) Bad news messages are challenging to compose because they require you to accomplish a number of purposes that may seem incompatible at first glance. To communicate bad news well, you must balance four goals: state news clearly and sensitively, convince audience to accept bad news, maintain goodwill, and avoid legal complications.
Answer to Question 2
Answer: Effective team leaders use a number of techniques to motivate people to make a commitment to a team that appeal to their emotions. For instance, they help others feel pride in their work. People lose motivation when they feel unappreciated and when they do not feel good about their work. By showing appreciation and acknowledging team members' contributions, a good leader can persuade team members to continue working at a high level. Emotions can stand in the way of a team's success. If a team member is angry or frustrated or feels excluded from the decision making, productivity will decline. Rather than try to convince someone to feel differently, a good leader actively listens to him or her, tries to understand the feelings, and acknowledges the validity of those feelings. With that kind of support, many team members persuade themselves to make some changes and work harder.
Nonverbal communications convey strong, powerful messages that may be negative or positive.
All messages must be documented and placed in the patient's chart.
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