Author Question: To make it easy for an audience to follow instructions, ________. A) put the directions at the ... (Read 117 times)

jerry coleman · **on:** Jun 23, 2018

To make it easy for an audience to follow instructions, ________.

A) put the directions at the start of your message
B) use bullets instead of numbers if the sequence or order of steps is important
C) include only one action per step
D) identify the condition at the end of each step if an instruction is conditional
E) place the explanation before the action if a step requires explanation

Question 2

Which of the following is an example of a routine business message that provides instructions?

A) Notifying customers of a price increase
B) Explaining how to complete a requisition form
C) Confirming a project deadline with a client
D) Informing a coworker that you have the data she requested
E) Requesting assistance on a project from a colleague

kilada · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) Format instructions so readers can easily follow the steps. Begin with an overview, divide instructions into numbered or bulleted lists, and begin each step with an action verb (or a conditional phrase, if the step is necessary only under certain conditions). Use parallel phrasing to ensure the same grammatical form for each item. Position any needed explanation after the action rather than before it.

Answer to Question 2

Answer: B
Explanation: B) Routine business messages may include procedural information or brief instructions about how to do things. Good instructions allow the audience to understand the task and complete it accurately.