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Author Question: When texting a client you do not know well, what should be included in the text? A) A salutation ... (Read 128 times)

lracut11

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on: Jun 23, 2018
When texting a client you do not know well, what should be included in the text?
 
  A) A salutation
  B) Detailed explanations
  C) Abbreviations
  D) Complete sentences
  E) Bullet points

Question 2

Which of the following is an example of a confirmation?
 
  A) A note thanking a coworker for her assistance on a project
  B) An email telling a colleague about a book you think he'd find interesting
  C) A card expressing your condolences for an employee whose family member died
  D) A phone call congratulating a coworker on her promotion
  E) A letter telling a customer that her claim has been registered by the company


olivia_paige29

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) When texting a client or business acquaintance you do not know well, avoid abbreviations, be explicitly polite, and use complete sentences so that you do not sound too harsh or flippant.

Answer to Question 2

Answer: E
Explanation: E) A confirmation is a message acknowledging that you have received information or checking that you have understood information correctly.


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