« previous next »

Author Question: _____ business messages may include procedural information or instructions. A) Bad news B) ... (Read 104 times)

jCorn1234

  • Hero Member
  • *****
  • Posts: 545
on: Jun 23, 2018
_____ business messages may include procedural information or instructions.
 
  A) Bad news
  B) Persuasive
  C) Routine request
  D) Goodwill
  E) Call to action

Question 2

Which of the following represents the three part formula for responding positively to a claim using social media?
 
  A) Understanding, apology, and solution
  B) Identification, resolution, and apology
  C) Apology, blame, and dismissal
  D) Defense, plan of action, and follow up
  E) Tweeting, wall posts, and rating alterations


Jbrasil

  • Sr. Member
  • ****
  • Posts: 337
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) In addition to requests and replies, routine business messages may include procedural information or brief instructions about how to do things.

Answer to Question 2

Answer: A
Explanation: A) The three-part formulaunderstandin g, apology, and solutionworks equally well when responding to complaints received through Twitter, Facebook, or other social media outlets.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

jCorn1234

  • Hero Member
  • *****
  • Posts: 545
Reply #2 on: Jun 23, 2018
Correct answers!


Jbrasil

  • Sr. Member
  • ****
  • Posts: 337
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

Only one in 10 cancer deaths is caused by the primary tumor. The vast majority of cancer mortality is caused by cells breaking away from the main tumor and metastasizing to other parts of the body, such as the brain, bones, or liver.

Did you know?

Signs and symptoms that may signify an eye tumor include general blurred vision, bulging eye(s), double vision, a sensation of a foreign body in the eye(s), iris defects, limited ability to move the eyelid(s), limited ability to move the eye(s), pain or discomfort in or around the eyes or eyelids, red or pink eyes, white or cloud spots on the eye(s), colored spots on the eyelid(s), swelling around the eyes, swollen eyelid(s), and general vision loss.

Did you know?

Though methadone is often used to treat dependency on other opioids, the drug itself can be abused. Crushing or snorting methadone can achieve the opiate "rush" desired by addicts. Improper use such as these can lead to a dangerous dependency on methadone. This drug now accounts for nearly one-third of opioid-related deaths.

Did you know?

Never take aspirin without food because it is likely to irritate your stomach. Never give aspirin to children under age 12. Overdoses of aspirin have the potential to cause deafness.

Organisms exhibit a diversity of behaviours, which include (clockwise from upper left), foraging and Organisms exhibit a diversity of behaviours, which include (clockwise from upper left), foraging and
Invasive species in Canada include (a) zebra mussels, Dreissena polymorpha, (b) sea lamprey, Petromy Invasive species in Canada include (a) zebra mussels, Dreissena polymorpha, (b) sea lamprey, Petromy
Obtaining protein sequence information with tandem MS Obtaining protein sequence information with tandem MS
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Private Practice Massage Therapy Business Plan Cont Private Practice Massage Therapy Business Plan Cont
Sample budget spreadsheet form for first year of business. Sample budget spreadsheet form for first year of business.
Video: Exocytosis - secretion

For a complete list of videos, visit our video library