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Author Question: _____ business messages may include procedural information or instructions. A) Bad news B) ... (Read 137 times)

jCorn1234

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on: Jun 23, 2018
_____ business messages may include procedural information or instructions.
 
  A) Bad news
  B) Persuasive
  C) Routine request
  D) Goodwill
  E) Call to action

Question 2

Which of the following represents the three part formula for responding positively to a claim using social media?
 
  A) Understanding, apology, and solution
  B) Identification, resolution, and apology
  C) Apology, blame, and dismissal
  D) Defense, plan of action, and follow up
  E) Tweeting, wall posts, and rating alterations


Jbrasil

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) In addition to requests and replies, routine business messages may include procedural information or brief instructions about how to do things.

Answer to Question 2

Answer: A
Explanation: A) The three-part formulaunderstandin g, apology, and solutionworks equally well when responding to complaints received through Twitter, Facebook, or other social media outlets.


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jCorn1234

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Reply #2 on: Jun 23, 2018
Correct answers!


Jbrasil

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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