This topic contains a solution. Click here to go to the answer

Author Question: Assuming a customer claim will be granted, what type of response will allow the company to build a ... (Read 290 times)

jasdeep_brar

  • Hero Member
  • *****
  • Posts: 569
Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer?
 
  A) Direct
  B) Indirect
  C) Condolence
  D) Goodwill
  E) Thank you

Question 2

Business use of instant messaging (IM) ________.
 
  A) is restricted for informal communication only
  B) is expected to decline in coming years
  C) allows employees to communicate real-time information
  D) is typically recommended for sharing confidential information
  E) is not allowed for formal communication



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jojobee318

  • Sr. Member
  • ****
  • Posts: 298
Answer to Question 1

Answer: D
Explanation: D) When a customer requests a refund, exchange, or repair, a business has an opportunity to create goodwill. Assuming that the company decides to satisfy the customer's claim, a well-written response can strengthen the company's relationship with the customer.

Answer to Question 2

Answer: C
Explanation: C) IM provides businesses several benefits such as the ability to communicate real-time information, improved efficiency for geographically dispersed workgroups, and multitasking with multiple medium options.




jasdeep_brar

  • Member
  • Posts: 569
Reply 2 on: Jun 23, 2018
Wow, this really help


AngeliqueG

  • Member
  • Posts: 343
Reply 3 on: Yesterday
Great answer, keep it coming :)

 

Did you know?

Bisphosphonates were first developed in the nineteenth century. They were first investigated for use in disorders of bone metabolism in the 1960s. They are now used clinically for the treatment of osteoporosis, Paget's disease, bone metastasis, multiple myeloma, and other conditions that feature bone fragility.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

The average human gut is home to perhaps 500 to 1,000 different species of bacteria.

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

For a complete list of videos, visit our video library