Assuming a customer claim will be granted, what type of response ...

[jasdeep_brar]

Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer?
 
  A) Direct
  B) Indirect
  C) Condolence
  D) Goodwill
  E) Thank you

Question 2

Business use of instant messaging (IM) ________.
 
  A) is restricted for informal communication only
  B) is expected to decline in coming years
  C) allows employees to communicate real-time information
  D) is typically recommended for sharing confidential information
  E) is not allowed for formal communication

[jojobee318]

Answer to Question 1

Answer: D
Explanation: D) When a customer requests a refund, exchange, or repair, a business has an opportunity to create goodwill. Assuming that the company decides to satisfy the customer's claim, a well-written response can strengthen the company's relationship with the customer.

Answer to Question 2

Answer: C
Explanation: C) IM provides businesses several benefits such as the ability to communicate real-time information, improved efficiency for geographically dispersed workgroups, and multitasking with multiple medium options.

[jasdeep_brar]

TYSM

[raenoj]

Excellent