Author Question: A letter would be appropriate for which of the following situations? A) Sending the list of ... (Read 102 times)

kamilo84

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A letter would be appropriate for which of the following situations?
 
  A) Sending the list of public holidays for the year to all employees
  B) Alerting employees that a flex-time schedule will go into effect
  C) Communicating news to a client
  D) Sending the project schedule to the team
  E) Dispatching the performance chart of the employees

Question 2

Voice mail messages ________.
 
  A) do not require you to consider the design, as they are an oral communication
  B) are best done spontaneously
  C) should focus on one topic
  D) do not require you to leave contact information
  E) should allude to your main point without becoming too specific, to arouse the recipient's curiosity and ensure a return phone call.



Hdosisshsbshs

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Answer to Question 1

Answer: C
Explanation: C) In contrast to memos that are intended for internal audiences, letters are generally intended for external audiences, such as customers or clients. Letters are, however, used for internal communication when the situation calls for formality, like a resignation or an offer of a promotion.

Answer to Question 2

Answer: C
Explanation: C) You should design your voice mail messages using the same principles that are used in designing emails, including focusing on one topic, keeping the message short, making the main point easy to find, and providing contact information.



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