Putting ideas into words, images, or actions takes place during ...

[Jkov05]

Putting ideas into words, images, or actions takes place during which step in the communication process?
 
  A) Medium determination
  B) Transmission
  C) Encoding
  D) Decoding
  E) Interaction

Question 2

Which statement is FALSE about soliciting customer feedback (including complaints)?
 
  a. Most customers who have a complaint will not share it with the company.
  b. Most complaints will be shared with family and friends.
  c. Customer feedback can be sought via surveys or email/telephone contact.
  d. Most customers who have a complaint will share it with the company.
  e. It is important to provide customers with an opportunity to provide feedback.

[sierrahalpin]

Answer to Question 1

Answer: C
Explanation: C) A sender has an intention, selects a medium of communication, encodes that intention into words, images, or actions; and sends the message through that medium.

Answer to Question 2

d

[Jkov05]

Correct answers!

[sierrahalpin]

Great! Please up vote