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Author Question: Putting ideas into words, images, or actions takes place during which step in the communication ... (Read 189 times)

Jkov05

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on: Jun 23, 2018
Putting ideas into words, images, or actions takes place during which step in the communication process?
 
  A) Medium determination
  B) Transmission
  C) Encoding
  D) Decoding
  E) Interaction

Question 2

Which statement is FALSE about soliciting customer feedback (including complaints)?
 
  a. Most customers who have a complaint will not share it with the company.
  b. Most complaints will be shared with family and friends.
  c. Customer feedback can be sought via surveys or email/telephone contact.
  d. Most customers who have a complaint will share it with the company.
  e. It is important to provide customers with an opportunity to provide feedback.


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sierrahalpin

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) A sender has an intention, selects a medium of communication, encodes that intention into words, images, or actions; and sends the message through that medium.

Answer to Question 2

d


Jkov05

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Reply #2 on: Jun 23, 2018
Correct answers!


sierrahalpin

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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