This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following would be most appropriate when closing a direct format message with negative ... (Read 107 times)

misspop

  • Hero Member
  • *****
  • Posts: 540
on: Jun 23, 2018
Which of the following would be most appropriate when closing a direct format message with negative news?
 
  A) Offer a sincere apology.
  B) Offer contact information in the event the reader wants to further discuss the issue.
  C) Provide reasons for the news.
  D) Offer an alternative solution.
  E) End on a cheerful, positive note that minimizes the impact of the negative news.

Question 2

Which of the following is the most appropriate apology when writing a negative news message?
 
  A) I am sorry you had a problem with this product, and please know this issue will never happen again.
  B) If this issue has created any problems for you, we are sorry.
  C) I am sorry to hear of your difficulties with this product.
  D) I am sorry to hear of your difficulties, as we sell millions of these products a year and no one else has expressed any concern with them.
  E) I am sorry if anyone had difficulties with this product.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

gasdhashg

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) After you've explained the negative news, close the message in a manner that respects the impact the negative news is likely to have on the recipient. If appropriate, consider offering your readers an alternative solution if you can and if doing so is a good use of your time. Look for opportunities to include positive statements, but avoid creating false hopes or writing in a way that seems to suggest that something negative didn't just happen to the recipient.

Answer to Question 2

Answer: C
Explanation: C) If you do apologize, make it a real apology. Don't say I'm sorry if anyone was offended by what you didthis statement implies that you're not sorry at all and that it's the other party's fault for being offended. For example, when Target's information systems were infiltrated in a hacking attack that exposed the personal data of tens of millions of customers, CEO Gregg Steinhafel's apology to customers included the statement, I know this breach has had a real impact on you, creating a great deal of confusion and frustration. Note that he did not say if this breach caused you any confusion or frustration.


misspop

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
Gracias!

matt95

  • Member
  • Posts: 317
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

It is believed that humans initially contracted crabs from gorillas about 3 million years ago from either sleeping in gorilla nests or eating the apes.

Did you know?

More than one-third of adult Americans are obese. Diseases that kill the largest number of people annually, such as heart disease, cancer, diabetes, stroke, and hypertension, can be attributed to diet.

Did you know?

Hippocrates noted that blood separates into four differently colored liquids when removed from the body and examined: a pure red liquid mixed with white liquid material with a yellow-colored froth at the top and a black substance that settles underneath; he named these the four humors (for blood, phlegm, yellow bile, and black bile).

Did you know?

As many as 20% of Americans have been infected by the fungus known as Histoplasmosis. While most people are asymptomatic or only have slight symptoms, infection can progress to a rapid and potentially fatal superinfection.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

Cell-wall structure of Gram-positive and Gram-negative bacteria. Cell-wall structure of Gram-positive and Gram-negative bacteria.
negative feedback negative feedback
Negative feedback loops affecting hypothalamic and anterior pituitary tropic hormones. Negative feedback loops affecting hypothalamic and anterior pituitary tropic hormones.
Gram-stained cervical smear. Note the gram-negative diplococci Neisseria gonorrhoeae ... Gram-stained cervical smear. Note the gram-negative diplococci Neisseria gonorrhoeae ...
How to plot a sine function with a negative amplitude and phase shift (Question 3 of 3) How to plot a sine function with a negative amplitude and phase shift (Question 3 of 3)
Positive and Negative Punishment Positive and Negative Punishment
Video: Immune responses Animation

For a complete list of videos, visit our video library