An effective use of a routine message would be to supply product ...

[dalyningkenk]

An effective use of a routine message would be to supply product operation support.
 
  Indicate whether the statement is true or false.

Question 2

Most audiences will comply with a routine message if they feel the writer is not being unreasonable.
 
  Indicate whether the statement is true or false.

[javimendoza7]

Answer to Question 1

Answer: TRUE
Explanation: Much of your daily business communication will involve routine and positive messages, including routine requests for information or action, replies on routine business matters, and positive messages such as good-news announcements and goodwill messages, from product operation hints and technical support to refunds and ordering glitches.

Answer to Question 2

Answer: TRUE
Explanation: Making requests is a routine part of business. In most cases, your audience will be prepared to comply, as long as you're not being unreasonable or asking people to do something they would expect you to do yourself. By applying a clear strategy and tailoring your approach to each situation, you'll be able to generate effective requests quickly.

[dalyningkenk]

TYSM

[Joy Chen]

Excellent