Author Question: Which of the following is not considered a routine and positive message? A) Technical support B) ... (Read 37 times)

geodog55 · **on:** Jun 23, 2018

Which of the following is not considered a routine and positive message?

A) Technical support
B) Rejecting suggestions and proposals
C) Replies to routine business matters
D) Good news announcement
E) Thank you notes

Question 2

When developing a message, which of the following will contribute to the impact of the message?

A) Assuming the audience has experience with the subject matter
B) Organizing and clarifying all essential information
C) Using words and phrases designed to impress the audience
D) Using subject specific and complex language whenever possible
E) Writing for the most senior member of the organization who may read the message

ryrychapman11 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) Much of your daily business communication will involve routine and positive messages, including routine requests for information or action, replies on routine business matters, and positive messages such as good-news announcements and goodwill messages, from product operation hints and technical support to refunds and ordering glitches.

Answer to Question 2

Answer: B
Explanation: B) Treat audience members as an intelligent human being, but someone who doesn't have the same level of experience with the subject matter. From there, organize and write the messages in a way that clarifies all the essential information and doesn't try to impress or obscure with complicated language.