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Author Question: What should you do when developing a routine request or a positive message? A) Slowly build up to ... (Read 41 times)

Jipu 123

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on: Jun 23, 2018
What should you do when developing a routine request or a positive message?
 
  A) Slowly build up to the request or main idea
  B) Not assume that your audience will comply
  C) Demand action to ensure compliance
  D) Be non-specific when stating what you want
  E) State precisely what you want

Question 2

Which of the following shows the best use of tone when writing a routine request?
 
  A) I need a copy of the budget.
  B) Send me the latest version of the budget.
  C) Can I have the budget by Tuesday?
  D) I need you to email the budget immediately.
  E) Please send me a copy of the budget.


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Christopher

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) You should begin routine requests by placing your initial request up front, where it stands out and gets the most attention. Of course, getting right to the point should not be interpreted as license to be abrupt or tactless. You should pay attention to tone. Instead of demanding action, soften your request with words such as please and I would appreciate.

Answer to Question 2

Answer: E
Explanation: E) Pay attention to tone. Instead of demanding action (Send me the latest version of the budget spreadsheet), show respect by using words such as please and I would appreciate.


Jipu 123

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Reply 2 on: Jun 23, 2018
Excellent

xiaomengxian

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Reply 3 on: Yesterday
Wow, this really help

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