From a customer's standpoint, product and client knowledge is ...

[savannahhooper]

From a customer's standpoint, product and client knowledge is more important than etiquette.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is least dependent of mutual respect and consideration among participants?
 
  A) Teamwork
  B) Meetings
  C) Listening
  D) Productivity
  E) Technology

[JCABRERA33]

Answer to Question 1

Answer: FALSE
Explanation: Poor etiquette can drive away customers, investors, and other critical audiencesand it can limit your career potential.

Answer to Question 2

Answer: E
Explanation: E) You may have noticed a common thread running through the topics of successful teamwork, productive meetings, effective listening, and nonverbal communication: They all depend on mutual respect and consideration among all participants. Poor etiquette can drive away customers, investors, and other critical audiencesand it can limit your career potential. Technology is not affected by etiquette, but the use of technology is.

[savannahhooper]

Excellent

[miss.ashley]

TYSM