Possessing strong product, service, and customer knowledge bases helps salespeople do a better job of:
a. creating value-added solutions to the specific needs of their customers.
b. competing on price.
c. knowing how low they can drop the price and still make a profit.
d. increasing profitability by controlling selling expenses.
e. manipulating the customer into buying the most profitable solution.
Question 2
A histogram is a graphical way of showing the frequency distribution in which the height of a bar corresponds to the frequency of a category.
Indicate whether the statement is true or false
Nonverbal communications convey strong, powerful messages that may be negative or positive.
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