When using the phone, what should be relied on to convey ...

[Starlight]

When using the phone, what should be relied on to convey confidence and professionalism?
 
  A) The ability to multitask while on the phone
  B) The ability to send links to the audience to support information conveyed while conversing
  C) The ability to use tone of voice to convey meaning
  D) The ability to block out distractions
  E) The ability to keep calls short and to the point

Question 2

When determining appropriate dress for the workplace, what should the underlying goal of the style of dress be?
 
  A) Earning a reputation for your skills, not for what you wear
  B) Appearing casual and approachable
  C) Conforming to others
  D) Changing the attitude of those who are not as stylish
  E) Impressing customers and managers with your awareness of trends in the industry

[Dominic]

Answer to Question 1

Answer: C
Explanation: C) IM and other text-based tools have taken over many exchanges that used to take place over the phone, but phone skills are still essential. Because phone calls lack the visual richness of face-to-face conversations, you have to rely on your attitude and tone of voice to convey confidence and professionalism.

Answer to Question 2

Answer: A
Explanation: A) Although it isn't always thought of as an element of etiquette, your personal appearance in the workplace sends a strong signal to managers, colleagues, and customers. It's not a question of mindlessly conforming or surrendering your individuality; it's a question of showing respect for an organizational culture that is bigger than you. If you're not sure, dress modestly and simplyearn a reputation for what you do, not for what you wear.