Answer to Question 1
Answer: C
Explanation: C) The medium is the delivery method used to shape the communication. It can include anything from a phone call to an instant message to a slideshow presentation.
Answer to Question 2
Answer: Employees are having an increasingly difficult time disengaging from the workplace, while also having more flexibility in meeting personal and professional obligations. Mobile technology reduces operating costs through telecommuting and other nontraditional work models. Mobile use often occurs in environments with multiple distractions and barriers to successful communication. The use of text messaging has changed the way some users write, allowing for potential miscommunication between the sender and receiver. Also, privacy and security issues must be considered when using technology.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.
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